Cawan4d Privacy Policy – Protection of Your Personal Data

To provide a safe, fair and responsible online casino service to Malaysian players, cawan4d need to collect certain categories of personal information. We only collect what is strictly necessary — nothing more, nothing less.

Cawan4d collects your personal information through several different means. It is important that you understand these sources so you can make informed decisions about the information you share with us.

• Account Registration: When you register as a cawan4d member, you provide basic details such as your name, phone number, and email address directly.
• Platform Usage: When you use our platform — whether playing slots, placing bets on the Malaysia Super League, or using Live Casino — our systems automatically record related activity.
• Financial Transactions: Every time you make a deposit or withdrawal using any available Malaysian payment method, the transaction record is retained for account and legal compliance purposes.
• Communications with Us: When you contact the cawan4d customer support team via live chat or email, the content of those communications is retained for quality assurance and dispute resolution purposes.
• Cookies and Tracking Technologies: The cawan4d website uses cookies and similar technologies to collect technical data about how you use our platform (further details in Section 8).
• Third-Party Sources: In certain cases, particularly for identity verification (KYC), cawan4d may receive information from licensed and recognised identity verification agencies in Malaysia.

Cawan4D uses the information collected solely for purposes that are lawful, relevant, and proportionate. We will not use your data for any purpose not stated in this policy without first obtaining your explicit consent.

The primary purposes for which cawan4d uses your data are as follows:

• Account Management: Creating, maintaining and managing your member account on the cawan4d platform.
• Payment Processing: Processing deposits and withdrawals in MYR via your chosen local payment methods.
• Identity Verification (KYC): Verifying your identity to comply with Malaysia's anti-money laundering (AML) and financial protection requirements.
• Customer Support: Providing technical assistance and resolving any complaints or enquiries you submit to the cawan4d team.
• Platform Security: Detecting and preventing fraud, duplicate accounts, bot usage, and any activity that violates cawan4d's Terms & Conditions.
• Responsible Gaming: Monitoring gameplay patterns to identify players who may benefit from responsible gaming support.
• Service Communications: Sending important notifications about your account, policy updates, and promotions you have agreed to receive.
• Product Improvement: Analysing usage patterns in aggregate (without identifying individuals) to improve the user experience on the cawan4d platform.

Cawan4d does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. We only share data in limited and specific circumstances, as follows:

• Payment Service Providers: Licensed payment processors that handle transactions via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, and CIMB Clicks. Data is shared only to the extent necessary to process transactions.
• Game Providers: Gaming companies that provide slots, live casino and other games on the cawan4d platform require minimal technical data to deliver the games to you.
• Legal Authority: cawan4d will disclose data when required to do so by Malaysian law, court order, or directive from a relevant authority, including Bank Negara Malaysia and the Malaysian Communications and Multimedia Commission (MCMC).
• Fraud Prevention Agencies: In cases involving fraud investigations or money laundering, relevant information may be shared with the appropriate agencies in accordance with Malaysian law.

Cawan4d continually invests in security infrastructure to ensure your personal data is protected to the highest standard. The key security measures we have implemented are:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and cawan4d's servers is fully encrypted, making it unreadable to any unauthorised party.
• Data-at-Rest Encryption: Personal data stored in cawan4d's database is encrypted using military-grade encryption (AES-256).
• Two-Factor Authentication (2FA): Members are encouraged to enable 2FA for an added layer of security on their account.
• 24/7 Monitoring: cawan4d's systems are continuously monitored to detect any unusual activity or unauthorised access attempts.
• Regular Security Audits: cawan4d conducts regular penetration testing and independent security audits to identify and address system vulnerabilities.
• Internal Access Controls: Only cawan4d staff who have been specifically authorised and have a legitimate business need are permitted to access members' personal data.

Cawan4d retains your personal data only for as long as necessary for the purposes stated in this policy, or as required under Malaysian law. Our data retention policy is as follows:

• Financial Transaction Records: Retained for a minimum of 7 years as required under the Financial Services Act 2013 and Malaysian tax laws.
• Active Account Data: Retained for as long as your account is active with cawan4d and for 2 years after the account becomes inactive.
• KYC Records: Retained for 5 years after the business relationship ends, in accordance with Malaysia's AML legal requirements.
• Support Communication Logs: Retained for 3 years for quality assurance and dispute resolution purposes.
• Technical Data (Logs): Retained for a maximum of 90 days before being automatically deleted or anonymised.

Once the retention period expires, cawan4d will securely delete or anonymise your data so that it can no longer be linked back to you as an individual.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have several rights that protect your personal data. Cawan4D respects and facilitates the exercise of these rights:

The cawan4d website uses cookies and similar tracking technologies to enhance your user experience, secure login sessions, and analyse platform performance. Cookies are small text files stored on your device.

You can manage or delete cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the cawan4d platform, including your ability to log in and play.

In the course of cawan4d's operations, certain data may be processed or stored by technical service providers operating outside Malaysia — particularly in relation to cloud server infrastructure and international game providers.

When international data transfers occur, cawan4d ensure that:

• The recipient country or territory provides a level of data protection equivalent to that of Malaysia.
• Appropriate and legally binding data processing agreements have been signed with all recipients.
• Data transfers are limited to the minimum information necessary to deliver the relevant service.

All financial data relating to transactions in MYR is processed through payment gateways that are licensed and registered in Malaysia, ensuring your core financial data remains within Malaysian legal jurisdiction.

Cawan4d takes child protection extremely seriously. We have a zero-tolerance policy towards the use of our platform by minors. The measures we have in place include:

• Age verification during registration via Malaysian identity card number.
• KYC procedures requiring proof of age for withdrawals or transactions exceeding certain thresholds.
• Continuous monitoring to identify usage patterns that may indicate underage access.

Should cawan4d become aware that data from an underage individual has been collected inadvertently, we will delete that data immediately and terminate the account in question.

Cawan4D may update this Privacy Policy from time to time to reflect changes in our practices, the technologies we use, Malaysian legal requirements, or other legitimate operational reasons.

Should there be any material changes to how cawan4d processes your personal data, we will provide clear notice through:

• An email to your registered address at least 14 days before the changes take effect.
• In-platform notifications when you log in to your cawan4d account.
• Updates to this page will display a clear revision date at the top of the document.

Continued use of the cawan4d platform after the effective date of any amendment constitutes your acceptance of the latest version of this Privacy Policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how cawan4d handles your personal data, please contact our Data Protection Officer:

You also have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia if you believe cawan4d has failed to meet its obligations under the PDPA 2010. However, we encourage you to contact us first so that we have the opportunity to address your concerns directly.